Skip to content

Shipping and returns

SHIPPING AND RETURN

I. DELIVERY TYPE

Orders are shipped to the street address designated in the order. Post Office boxes are not acceptable. You will receive an e-mail confirmation with the tracking number and the link for following your order status. In case of damaged package delivery, please follows directions given by the carrier or contact our Customer Service (888) 952-7453.

Dispatch time is within 3 business days (from Monday to Friday). This time corresponds to the time taken to prepare your order at our depot (destocking, checking, preparation of the package, packing, labelling etc.).

For deliveries to Europe please visit our EU online boutique.

For deliveries to Canada please visit our Canadian online boutique.

II. ZONES AND DELIVERY PRICES

The online sale of products and services presented on this site is reserved for buyers who reside in United States.

III. RETURNS AND REFUND

We guarantee your satisfaction with all Alyssa Ashley merchandise.

Our products are to be trusted. We will gladly accept returns not meeting with your expectations. Simply contact our Customer Service (888) 952-7453 to arrange to return your merchandise in its original condition with the receipt or original invoice within 7 days from the delivery for a merchandise exchange, credit, or a full refund of the purchase price (minus shipping and handling charges). Shipping costs are not refundable).

If you receive a damaged or defective item, we will promptly send you a replacement or issue you a full refund after you have returned the damaged or defective product. You will not be charged any additional shipping or handling fees for replacement of such damaged or defective shipments. Simply contact our Customer Service (888) 952-7453 within 7 days of delivery.

The payment card that you used to pay for the order will be refunded, maximum within 14 days of the date that the package is returned.

Exchanges in most cases will be sent back to you without additional shipping charges.

At IPD Inc., we want to make sure you are happy long after you have received your goods. Should you need any assistance with your purchase, our trained customer service staff will be pleased to assist you.